Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: January 2025

Information We Collect

Information You Provide

  • Name, email address, and phone number
  • Billing and shipping addresses
  • Payment information (processed securely through Stripe)
  • Communications with our support team

Information Automatically Collected

  • Device and browser information
  • Usage data and pages visited
  • IP address and location
  • Cookies and tracking technologies

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Send order confirmations and updates
  • Provide customer service and support
  • Improve our products and services
  • Send marketing communications (with your consent)
  • Prevent fraud and ensure security
  • Comply with legal obligations

Information Sharing

We never sell your personal data. We only share information with:

  • Payment processors (Stripe) for secure transactions
  • Shipping companies for order delivery
  • Email service providers for communications
  • Analytics services for website improvement

We may disclose information when required by law or to protect our rights and safety.

Data Security

We implement industry-standard security measures to protect your information:

  • SSL encryption for all data transmission
  • Secure servers with regular updates
  • Access controls and authentication
  • Regular security audits

Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your account and data
  • Export your data
  • Opt out of marketing communications
  • Control cookie preferences through your browser

Data Retention

We retain your information as follows:

  • Account information: Until you delete your account
  • Order history: 7 years for legal compliance
  • Support communications: 3 years
  • Marketing data: Until you unsubscribe

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on our website and sending an email notification to registered users. Your continued use of our services after changes indicates acceptance of the updated policy.

Questions About Privacy?

If you have any questions about this privacy policy or our data practices, please contact us.

Email: joey@exoform.shop
Response Time: Within 48 hours