Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: December 2024
Quick Summary
We collect only the information necessary to provide our services, never sell your data, and use industry-standard security measures to protect your privacy.
Information We Collect
Information You Provide
- Name, email address, and phone number when you create an account
- Billing and shipping addresses for order processing
- Payment information (processed securely through Stripe)
- Communications when you contact our support team
- Custom design requirements and preferences
Information Automatically Collected
- Device information (browser type, operating system)
- Usage data (pages visited, time spent on site)
- IP address and general location information
- Cookies and similar tracking technologies
How We Use Your Information
Order Processing
- • Process and fulfill your orders
- • Send order confirmations and updates
- • Handle returns and customer service
- • Prevent fraud and unauthorized transactions
Communication
- • Send important account notifications
- • Respond to your inquiries and support requests
- • Send marketing emails (with your consent)
- • Notify you of new products and features
Improvement
- • Analyze website usage and performance
- • Improve our products and services
- • Personalize your shopping experience
- • Develop new features and offerings
Legal Compliance
- • Comply with applicable laws and regulations
- • Respond to legal requests and court orders
- • Protect our rights and property
- • Ensure platform security and integrity
Information Sharing
We Never Sell Your Data
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Service Providers
We share information with trusted service providers who help us operate our business:
- Payment processors (Stripe) for secure payment handling
- Shipping companies for order delivery
- Email service providers for communications
- Analytics services for website improvement
Legal Requirements
We may disclose information when required by law, court order, or to protect our rights, property, or safety, or that of our users or others.
Data Security
Technical Safeguards
- • SSL encryption for all data transmission
- • Secure servers with regular security updates
- • Regular security audits and monitoring
- • Access controls and authentication
Operational Safeguards
- • Employee training on data protection
- • Limited access to personal information
- • Regular backup and recovery procedures
- • Incident response and notification plans
Your Rights and Choices
Access and Control
You have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your account and data
- Export your data
- Opt out of marketing communications
Cookie Preferences
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality and your user experience.
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Account information: Until you delete your account
- Order history: 7 years for tax and legal compliance
- Support communications: 3 years for quality assurance
- Marketing data: Until you unsubscribe
- Website analytics: 26 months (anonymized)
International Users
Our services are operated from the United States. If you are accessing our services from outside the US, please be aware that your information may be transferred to, stored, and processed in the US.
We take appropriate measures to ensure your data receives adequate protection in accordance with applicable privacy laws.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending an email notification to registered users
- Displaying a prominent notice on our homepage
Your continued use of our services after any changes indicates your acceptance of the updated policy.
Contact Us
Questions About Privacy?
If you have any questions about this privacy policy or our data practices, please contact us:
Email: privacy@exoform.com
Mail: Exoform Privacy Team, [Address]
Response Time: Within 48 hours