Terms of Service
These terms govern your use of Exoform and the purchase of our 3D printed art pieces.
Last updated: December 2024
Agreement Overview
By using our website and services, you agree to these terms. Please read them carefully before making any purchases or using our services.
1. Acceptance of Terms
By accessing and using the Exoform website, placing orders, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree to these terms, please do not use our website or services.
2. Products and Services
Product Descriptions
- We strive for accurate product descriptions and images
- Actual products may vary slightly due to the handmade nature of 3D printing
- Colors may appear different due to monitor settings
- Dimensions are approximate and may vary within reasonable tolerances
Custom Orders
- Custom orders require approval and may have longer processing times
- Custom pieces are non-refundable unless defective
- We reserve the right to decline custom orders that violate our policies
- Additional fees may apply for complex customizations
3. Ordering and Payment
Order Process
- • Orders are subject to acceptance by Exoform
- • We reserve the right to cancel orders
- • Order confirmation does not guarantee availability
- • Prices are subject to change without notice
Payment Terms
- • Payment is required at time of order
- • We accept major credit cards via Stripe
- • All prices are in USD and include applicable taxes
- • Failed payments may result in order cancellation
4. Shipping and Delivery
Shipping Policy
- Processing times: 3-5 business days for standard items
- Shipping times: 5-7 business days for standard delivery
- We are not responsible for delays caused by shipping carriers
- Risk of loss transfers to you upon delivery to the carrier
Delivery Requirements
- You must provide accurate shipping information
- Additional fees may apply for address corrections
- Signature may be required for high-value items
- Undeliverable packages may incur return shipping fees
5. Returns and Refunds
30-Day Return Policy
Standard items may be returned within 30 days of delivery in original condition for a full refund.
Return Conditions
- Items must be unused and in original packaging
- Custom or personalized items are not returnable
- Return shipping costs are the customer's responsibility
- Refunds processed within 5-7 business days of receipt
Damaged Items
If your item arrives damaged, contact us within 48 hours with photos. We will replace damaged items at no cost to you.
6. Intellectual Property
Our Rights
- All designs, trademarks, and content are owned by Exoform
- You may not reproduce, distribute, or create derivative works
- Product images and descriptions are for personal use only
- Commercial use of our designs is strictly prohibited
Your Rights
- You own the physical item you purchase
- You may display, gift, or resell your purchased items
- You may not reproduce or copy the designs
- Personal use and enjoyment rights are granted with purchase
7. User Conduct
Prohibited Activities
The following activities are strictly prohibited and may result in account termination.
Website Use
- • Attempting to hack or disrupt our systems
- • Using automated tools to access our site
- • Providing false or misleading information
- • Violating any applicable laws or regulations
Order Abuse
- • Making fraudulent purchases or chargebacks
- • Excessive returns or refund requests
- • Reselling items as your own creations
- • Bulk purchasing for commercial resale
8. Disclaimers and Limitations
Warranty Disclaimer
Products are provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.
Limitation of Liability
Our liability is limited to the purchase price of the item. We are not liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, data, or business opportunities
- Damages exceeding the amount you paid for the item
- Issues arising from misuse of products
9. Privacy and Data
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these terms by reference.
Key Privacy Points
- • We collect only necessary information for order processing
- • We never sell your personal data to third parties
- • You have rights to access, correct, and delete your data
- • We use industry-standard security measures
10. Dispute Resolution
Governing Law
These terms are governed by the laws of [State], United States, without regard to conflict of law principles.
Dispute Resolution Process
- Contact our customer service team first
- Attempt good faith resolution within 30 days
- Binding arbitration if informal resolution fails
- Class action waiver applies to all disputes
11. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. We will notify users of material changes via:
- Email notification to registered users
- Prominent notice on our website
- Updated "Last Modified" date
Your continued use of our services after changes constitutes acceptance of the new terms.
12. Termination
Account Termination
We may terminate or suspend your account at any time for violation of these terms. You may also terminate your account by contacting us.
Effect of Termination
- Outstanding orders will be fulfilled or refunded
- Access to your account will be revoked
- Certain provisions of these terms will survive termination
- You remain liable for any outstanding obligations
Contact Information
Questions About These Terms?
If you have any questions about these Terms of Service, please contact us:
Email: legal@exoform.com
Mail: Exoform Legal Department, [Address]
Phone: [Phone Number]
Response Time: Within 48 hours