Terms of Service

These terms govern your use of Exoform and the purchase of our 3D printed art pieces.

Last updated: January 2025

Acceptance of Terms

By accessing and using the Exoform website, placing orders, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our website or services.

Products and Services

Product Descriptions

  • We strive for accurate product descriptions and images
  • Actual products may vary slightly due to the handmade nature
  • Colors may appear different due to monitor settings
  • Dimensions are approximate within reasonable tolerances

Custom Orders

  • Custom orders require approval and may have longer processing times
  • Custom pieces are non-refundable unless defective
  • We reserve the right to decline custom orders
  • Additional fees may apply for complex customizations

Ordering and Payment

Orders

  • Orders are subject to acceptance by Exoform
  • We reserve the right to cancel orders
  • Order confirmation does not guarantee availability
  • Prices are subject to change without notice

Payment

  • Payment is required at time of order
  • We accept major credit cards via Stripe
  • All prices are in USD and include applicable taxes
  • Failed payments may result in order cancellation

Shipping and Delivery

  • Processing times: 3-5 business days for standard items
  • Shipping times: 5-7 business days for standard delivery
  • We are not responsible for delays caused by shipping carriers
  • You must provide accurate shipping information
  • Risk of loss transfers to you upon delivery to the carrier

Returns and Refunds

Standard items may be returned within 30 days of delivery in original condition for a full refund.

Return Conditions

  • Items must be unused and in original packaging
  • Custom or personalized items are not returnable
  • Return shipping costs are the customer's responsibility
  • Refunds processed within 5-7 business days of receipt

If your item arrives damaged, contact us within 48 hours with photos. We will replace damaged items at no cost to you.

Intellectual Property

Our Rights

  • All designs, trademarks, and content are owned by Exoform
  • You may not reproduce, distribute, or create derivative works
  • Product images and descriptions are for personal use only
  • Commercial use of our designs is strictly prohibited

Your Rights

  • You own the physical item you purchase
  • You may display, gift, or resell your purchased items
  • You may not reproduce or copy the designs
  • Personal use and enjoyment rights are granted with purchase

User Conduct

The following activities are strictly prohibited:

  • Attempting to hack or disrupt our systems
  • Using automated tools to access our site
  • Providing false or misleading information
  • Making fraudulent purchases or chargebacks
  • Excessive returns or refund requests
  • Reselling items as your own creations

Disclaimers and Limitations

Products are provided "as is" without warranties of any kind. We disclaim all warranties, express or implied.

Our liability is limited to the purchase price of the item. We are not liable for indirect, incidental, or consequential damages, loss of profits, or damages exceeding the amount you paid for the item.

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the new terms.

Questions About These Terms?

If you have any questions about these Terms of Service, please contact us.

Email: joey@exoform.shop
Response Time: Within 48 hours