Returns & Exchanges
We want you to love your Exoform piece. Here's our return policy and process.
30-Day Return Window
You have 30 days from delivery to return your item for a full refund, provided it meets our return conditions.
Damaged Items
If your item arrives damaged or defective, contact us within 48 hours with photos and we'll make it right at no cost to you.
Return Policy
✓ Eligible for Return
- Items in original, unused condition
- Original packaging and materials included
- No damage caused by customer
- Standard catalog items (non-custom)
✗ Not Eligible for Return
- Custom or personalized pieces
- Items damaged by customer use
- Items returned after 30 days
- Items without original packaging
How to Return
Contact Us
Email us at support@exoform.shop with your order number and reason for return.
Ship It Back
Ship the item back to us at your own cost. We recommend a tracked service so you have proof of return.
Refund Issued
Once we receive and inspect the item, your refund will be processed within 5-7 days.
Refund Timeline
Item Received
We inspect your return within 1-2 business days
Refund Processed
Refund issued to original payment method within 5-7 business days
Need Help?
Our customer service team is here to make your return process as smooth as possible.
Email: support@exoform.shop
Response time: Within 24 hours