Returns & Exchanges
We want you to love your Exoform piece. Here's our return policy and process.
30-Day Return Window
You have 30 days from delivery to return your item for a full refund, provided it meets our return conditions.
Quality Guarantee
If your item arrives damaged or defective, we'll replace it immediately at no cost to you.
Return Policy
✓ Eligible for Return
- • Items in original, unused condition
- • Original packaging and materials included
- • No damage caused by customer
- • Standard catalog items (non-custom)
✗ Not Eligible for Return
- • Custom or personalized pieces
- • Items damaged by customer use
- • Items returned after 30 days
- • Items without original packaging
How to Return
Contact Us
Email us at returns@exoform.com with your order number and reason for return.
Get Return Label
We'll email you a prepaid return shipping label within 24 hours.
Ship It Back
Package securely and ship using our prepaid label. Refund processed within 5-7 days.
Exchanges
We don't offer direct exchanges. If you'd like a different item, please return your original purchase and place a new order. This ensures you get exactly what you want without delays.
Pro tip: Contact us before returning if you're unsure about sizing or have questions about a different piece. We're happy to help you choose the perfect item.
Refund Timeline
Need Help?
Our customer service team is here to make your return process as smooth as possible.
Email: returns@exoform.com
Response time: Within 24 hours