Returns & Exchanges
We want you to love your Exoform piece. Here's our return policy and process.
30-Day Return Window
You have 30 days from delivery to return your item for a full refund, provided it meets our return conditions.
Quality Guarantee
If your item arrives damaged or defective, we'll replace it immediately at no cost to you.
Return Policy
✓ Eligible for Return
- Items in original, unused condition
- Original packaging and materials included
- No damage caused by customer
- Standard catalog items (non-custom)
✗ Not Eligible for Return
- Custom or personalized pieces
- Items damaged by customer use
- Items returned after 30 days
- Items without original packaging
How to Return
Contact Us
Email us at joey@exoform.shop with your order number and reason for return.
Get Return Label
We'll email you a prepaid return shipping label within 24 hours.
Ship It Back
Package securely and ship using our prepaid label. Refund processed within 5-7 days.
Refund Timeline
Item Received
We inspect your return within 1-2 business days
Refund Processed
Refund issued to original payment method within 5-7 business days
Need Help?
Our customer service team is here to make your return process as smooth as possible.
Email: joey@exoform.shop
Response time: Within 24 hours